Right of withdrawal


The articles bought in our shop can be returned within 30 days after receipt against reimbursement of the purchase price. The countermand has to be in written format, by mail, fax, letter or by sending back the products within two weeks.

GERMANY: From an order value of EUR 40.00 we pay the expenses of the shipping back ( no express charges). The purchase contract is hereby dissolved. The stated price of the order is then credited to your account immediately. In case of sending back please follow the link which is shown on your invoice. Please do never send the products not prepaid! After countermanding you are beholden to send back the roducts at the expenses and the risk of Koffer24.de.

OUTSIDE GERMANY: The articles bought in our shop can be returned within 30 days after receipt against reimbursement of the purchase price of the article (not shipping costs). You have to send the article prepaid at you own risk and cost. To make it clear: If we take back or exchange articles from orders from foreign countries you bear the postage for the way to us and back. Please send only unused articles back, otherwise you will have to defray any depreciations which cannot explicitly be brought back to the examination of the ordered articles. Please handle the articles with care, in order to avoid additional costs when sending the products back [within the two weeks] and attach the invoice please.

The return right is practiced by the timely dispatch of the unused merchandise. The return right is not applied to individual orders (if we buy articles indivudual on your request or individual order of higher quantities).

If articles should show material - or manufacture mistakes, please complain about visible mistakes - also transportation damages - immediately. During the legal guarantee-period, you first have the right to receive a free rework. If it should be necessary we exchange the article completely or partially. If a mistake is not remedied within an appropriate period, you have the right to change (dissolve the purchase) or to depreciate (diminish the purchase price).